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Privacy Policy for Malaysia account data

Oracle Roulette, Sea Treasure, Football Studio, Cash Rocket and Mahjong Ways sit behind one account, so this Privacy Policy explains what data we collect when you create, verify…

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Malaysia data handling at ddwin

ddwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy covers the personal data we collect when you open an account, verify details, enter the lobby, contact support or use payment channels such as Touch 'n Go, GrabPay, Boost dan FPX. We use that data to run account access, wallet checks, fraud screening,

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service messages, cookie settings and privacy request handling. Some records may include device type, IP address, login time, payment reference, identity check status and support chat content. When access or eligibility is discussed, it depends on local law and is available where local law permits. We
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keep data only for operational, legal, security and dispute needs, then remove or anonymise it when it is no longer required. If a payment partner or verification service receives data, we share only what is needed for that specific check.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Contact paths for privacy requests

Privacy questions should reach the team that can actually check account records, payment references and verification logs.

ACCOUNT SAFEGUARDS

How we protect your account data

Our privacy work sits beside account security, wallet checks and support records, not apart from them.

Data collection purpose

We collect only the data needed to create your account, keep access available, check payments, respond to support and meet…

Cookie and device signals

Cookies help remember session status, language choice and security checks on your device.

Payment privacy checks

For Touch 'n Go, GrabPay, Boost dan FPX, we process references, timestamps and status messages linked to your wallet activity.

Access control

Only staff who need a record for support, verification, payment checking or security work can access it.

Retention and deletion

Some records must remain for security, payment reconciliation, dispute handling and legal reasons.

Correction requests

If your phone number, email address, name spelling or payment reference is wrong, contact us from the account or registered…

Privacy questions before you join

These answers explain how this Privacy Policy works when you open an account, use the lobby, contact support or make a payment through Malaysia channels. They are written for practical account situations, not abstract legal wording. If your question involves a live account, contact us through a verified channel so we can check the exact record.

We collect account details, login records, device signals, payment references, verification status and support messages. The exact data depends on what you do in the account and which Malaysia payment channel you use.

Payment references help us match Touch 'n Go, GrabPay, Boost dan FPX activity to your account, check failed transactions and answer disputes. We use status details, timing and identifiers rather than full banking credentials.

Yes. Contact us from your account centre or registered email and tell us what needs correction. We will verify your identity before changing personal data, payment references or details used for account access.

Cookies remember session status, language preference and security checks so your account works consistently. You can manage browser cookies, but some security or login features may not work correctly if essential cookies are blocked.

We share data only when needed for payment processing, verification, security screening, support tools or legal duties. Each sharing step is limited to the purpose involved and tied to account or wallet operations.

Retention depends on the record type. Account, payment, security and dispute records may be kept while they are needed for operational or legal reasons, then deleted, anonymised or reduced when no longer required.

Use live chat, the account centre or email and include the account email, phone number and relevant payment channel. We may ask extra checks before giving access, correcting data or handling deletion requests.

Privacy Policy for Malaysia account data

Contact paths for privacy requests

How we protect your account data

Data collection purpose

Cookie and device signals

Payment privacy checks

Access control

Retention and deletion

Correction requests

Privacy questions before you join

01 What personal data does ddwin collect?

02 Why do you need payment-related data?

03 Can I ask to correct my account data?

04 How do cookies affect my privacy?

05 Do you share my data with third parties?

06 How long do you keep my records?

07 How do I make a privacy request?

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